Privacy Notice


This Privacy Notice for CLOTH & POCKET LTD. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.


SUMMARY OF KEY POINTS


What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. 
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties such as with suppliers / manufacturers / couriers to complete delivery and fulfil orders.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.


TABLE OF CONTENTS

 

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?


1. WHAT INFORMATION DO WE COLLECT?

 

Personal information you disclose to us

 

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.


Sensitive Information. We do not process sensitive information.


All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

 

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.


Like many businesses, we also collect information through cookies and similar technologies.



2. HOW DO WE PROCESS YOUR INFORMATION?

 

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.


We process your personal information for a variety of reasons, depending on how you interact with our Services, including:



3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

 

In Short: We may share information in specific situations described in this section and/or with the following third parties.


We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions. This can include couriers and other third-parties that would assist us in fulfilling your order.


4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

 

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.


5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

 

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.


6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

 

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in. If you are accessing our Services from outside, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" above), in and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.


7. HOW LONG DO WE KEEP YOUR INFORMATION?

 

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


8. DO WE COLLECT INFORMATION FROM MINORS?

 

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@clothandpocket.co.uk


9. WHAT ARE YOUR PRIVACY RIGHTS?

 

In Short:  You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

 

If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.


10. CONTROLS FOR DO-NOT-TRACK FEATURES

 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.


11. DO WE MAKE UPDATES TO THIS NOTICE?

 

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.


12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 

If you have questions or comments about this notice, you may contact us by post at:

CLOTH & POCKET LTD
128 City Rd
London 
EC1V 2NX
United Kingdom


13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

 


Michael

Quality is off the charts and it's now the centre piece of my lounge

— Coventry, UK

Kathy

Originally bought it for him but end up using it more than he does! Love it

— Devon, UK

Darren

Can't believe how fast it was from checkout to delivery. Amazing service and superb quality

— Manchester, UK

Joanne B

My husband absolutely loves it. We have game nights with the kids and we let him win sometimes!

— London, UK

George

Wanted the best for my money and you can tell this table will last me and my family a lifetime

— Birmingham, UK

Paulo

Very happy man indeed. Thank you

— Brighton, UK

Aaron

These guys really did all the heavy lifting and my man cave complete. Professional service, highly recommended

— Derby, UK

Lewis

FINALLY HAVE MY TABLE!!! LOVE IT

— Leicester, UK

Raj

Had an issue with the courier but these guys got it sorted fast. Happy when it arrived and will be recommending

— London, UK

Jacob S

Been wanting a table for ages and so glad I chose C&P! The team were super helpful and delivery was faster than expected

— Leicester, UK

Got a question?

Check out our most asked questions. If you need something answered that's not been listed here you can get in contact with us and one of our friendly team members would be happy to help!

Contact us HERE

Alternatively, you can reach us by email or mobile and we will get back to you in 24 hours.

info@clothandpocket.co.uk

03330505783

How long will it take for my table to be delivered?

Once your order has been placed, assuming it is in stock and 
available for dispatch, we will charge your card and prepare your order for shipping. The time this takes will depend on the purchased product and each products preparation time may vary. We will send you tracking details by email within 24 hours of your order being dispatched.

  • Pool table deliveries normally take 2-5 weeks from time of purchase.

  • Other accessories normally take 1-3 days depending on your chosen product.

If you have not received tracking details within 6 working days, please reach out to us via email at info@clothandpocket.co.uk so 
that we can help. 

What is the difference between a UK pool table and an American table?

The main differences between UK and American pool tables include:

1. Size: American tables are typically larger (7, 8, or 9 feet), while UK tables are usually around 7 feet.

2. Pocket Design: American tables have larger, rounded pockets; UK tables feature smaller, angled pockets.

3. Ball Size: American balls are 2.25 inches in diameter, compared to the 2-inch diameter of UK balls.

4. Rules and Gameplay: They have different rules, with American pool focusing on games like 8-ball and 9-ball, and UK pool often featuring English 8-ball.

These differences affect the style and strategy of play.

What size pool table should I get?

Consider your available space and gameplay preference when choosing a pool table size. Common sizes include:

1. 8-Foot Table: Popular for home use, balancing space and a professional feel.

2. 7-Foot Table: Great for smaller rooms, ideal for casual play, often found in bars.

3. 9-Foot Table: Used in professional settings, requiring more space for dedicated game rooms.

Ensure there's at least 5 feet around the table for comfortable cueing. Choose based on your playing style and available space!

What accessories should I buy If I get a pool table?

When buying a pool table, consider these essential accessories:

1. Cues: A set of different weights and sizes.

2. Pool Balls: A regulation set with 15 balls and a cue ball.

3. Rack: A triangle or diamond rack for setting up.

4. Chalk: For cue tips to prevent miscues.

5. Cue Tip Repair Kit: For maintaining cue tips.

6. Table Brush: For cleaning the felt surface.

7. Cover: To protect the table when not in use.

8. Scoreboard: For keeping track of games.

These accessories will enhance your gameplay and help maintain your table!

What type of cloth is used on our tables?

Pool tables typically use cloth made from a blend of wool and nylon.  

The main types include:

1. Woollen Cloth: Durable and felt-like, suitable for home tables, but slower in play.

2. Polyester Cloth: More affordable and easier to maintain, though it may lack quality.

3. Speed Cloth: A nylon-polyester blend for fast play, often used in professional settings. The choice depends on your playing style and usage.

Why are some pool tables more expensive than others?

Pool table prices vary due to several factors:

1. Materials: Higher-quality materials like solid hardwood and slate increase costs.

2. Construction Quality: Well-built tables offer better durability and stability.

3. Size and Style: Larger tables and intricate designs are usually more expensive.

4. Brand Reputation: Established brands may charge more for quality and trust.

5. Included Accessories: Tables with cues and balls can be pricier.

6. Commercial vs. Home Use: Commercial tables are often more robust and costly.

7. Features: Additional features like storage or specialised felt can raise the price.

These factors help determine the price and quality of a pool table.

Should I move my table?

It's not advisable to move a pool table by yourself due to several reasons:

1. Weight and Size: They are heavy and bulky, making them hard to handle alone.

2. Damage Risk: You could easily damage the table or your home during the move.

3. Assembly Issues: Disassembling and reassembling the table requires expertise to avoid damage.

4. Injury Risk: Lifting heavy items can lead to injuries.

Hiring professionals is the best option for a safe and secure move.

What else should I know before I buy?

Before buying a pool table, keep these points in mind:

1. Space: Ensure you have enough room for the table and player movement.

2. Type: Decide between a home table and a commercial-grade model.

3. Play Surface: opt for slate for better durability and consistent play.

4. Felt Quality: Higher quality felt improves gameplay and lasts longer.

5. Budget: Set a budget that includes the table and necessary accessories.

6. Style: Choose a design that matches your décor.

7. Warranty: Check for warranty options and available support.

These considerations will help ensure you choose the right pool table.

Do you install your pool tables?

Yes! we offer professional installation on all of our pool tables. Our experienced team ensures that your table is set up correctly for optimal performance and stability.

Installation can take up to 1-2 hours depending on what table you choose.

Please be sure to allow our installation team plenty of work space before their arrival so they can get to work on assembling your new pool table.

Is there a suggested room size for pool tables?

Yes, there's a suggested room size for pool tables to ensure comfortable gameplay. Here are the general guidelines based on table size:

1. 7-Foot Table: Minimum room size of about 13 x 16 feet.

2. 8-Foot Table: Minimum room size of about 13 x 17 feet.

3. 9-Foot Table: Minimum room size of about 14 x 18 feet.

These dimensions allow enough space to play without feeling cramped. They accommodate the length of the cues and provide room for players to move around comfortably. Adjustments may be necessary based on your specific cue length or personal preferences.

What happens if my order is delayed?

We take great pride in our fast delivery times and we wany you to enjoy your purchase as quickly as possible!

If delivery is delayed for any reason, we will let you know ASAP and advise you of a revised estimated delivery date.

  • Unforeseen Circumstances: While we aim to meet all agreed delivery dates, we are not responsible for delays resulting from circumstances beyond our control, including courier disruptions or extended manufacturing lead times.

  • Customer Communication: In the event of a foreseeable delay, we will notify the you promptly with an updated delivery timeframe.

Are there any shipping restrictions?

Due to the nature of some of our products, there are some restrictions that need to be understood before purchase.

  • Staircase Deliveries (Ground Floor Access): Standard deliveries are limited to ground floor locations.

 

  • Stair Access Notification: Customers must inform us in advance if delivery requires navigating stairs. Additional fees may apply, and detailed dimensions of stairwells and landings may be requested to ensure safe and successful Delivery.

 

  • Delivery Scheduling Operating Hours: Deliveries are scheduled during regular business hours, Monday to Friday, excluding public holidays.

 

  • Proof of Delivery: A signature is required at the time of Delivery to confirm receipt of the item.

 

Do you do re-clothing or repairs?

Unfortunately, at this moment we do not offer any kind of re-clothing or table repair services. But as we are always looking to improve our services, it is likely a service we may offer in the near future.