Return Policy


Thank you for your purchase! We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.


RETURNS

 

All returns must be postmarked within one hundred eighty (180) days of the purchase date. All returned items must be in new and unused condition, with all original tags / packaging and labels attached.


RETURN PROCESS


To return an item, please email customer service at info@clothandpocket.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase.
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


EXCEPTIONS

 

For defective or damaged products, please contact us to arrange a refund or exchange. For pool tables, this would need to be reported during installation of the table. Anything reported to us after the installation team has left may not be eligible. 


Please Note:



     ●     Please contact us via email to obtain the return address.

     ●     To be eligible for a return, items must be unused, unopened, and in their original packaging.

     ●     If your return is approved, you may be responsible for covering the shipping and transportation costs.

     ●     Upon delivery and completion of installation, you must inspect the item for any damages or issues before the delivery team leaves. Any concerns reported after this time may not be eligible for return, and responsibility for the item will lie with you.



QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:


03330505783



Michael

Quality is off the charts and it's now the centre piece of my lounge

— Coventry, UK

Kathy

Originally bought it for him but end up using it more than he does! Love it

— Devon, UK

Darren

Can't believe how fast it was from checkout to delivery. Amazing service and superb quality

— Manchester, UK

Joanne B

My husband absolutely loves it. We have game nights with the kids and we let him win sometimes!

— London, UK

George

Wanted the best for my money and you can tell this table will last me and my family a lifetime

— Birmingham, UK

Paulo

Very happy man indeed. Thank you

— Brighton, UK

Aaron

These guys really did all the heavy lifting and my man cave complete. Professional service, highly recommended

— Derby, UK

Lewis

FINALLY HAVE MY TABLE!!! LOVE IT

— Leicester, UK

Raj

Had an issue with the courier but these guys got it sorted fast. Happy when it arrived and will be recommending

— London, UK

Jacob S

Been wanting a table for ages and so glad I chose C&P! The team were super helpful and delivery was faster than expected

— Leicester, UK

Got a question?

Check out our most asked questions. If you need something answered that's not been listed here you can get in contact with us and one of our friendly team members would be happy to help!

Contact us HERE

Alternatively, you can reach us by email or mobile and we will get back to you in 24 hours.

info@clothandpocket.co.uk

03330505783

How long will it take for my table to be delivered?

Once your order has been placed, assuming it is in stock and 
available for dispatch, we will charge your card and prepare your order for shipping. The time this takes will depend on the purchased product and each products preparation time may vary. We will send you tracking details by email within 24 hours of your order being dispatched.

  • Pool table deliveries normally take 2-5 weeks from time of purchase.

  • Other accessories normally take 1-3 days depending on your chosen product.

If you have not received tracking details within 6 working days, please reach out to us via email at info@clothandpocket.co.uk so 
that we can help. 

What is the difference between a UK pool table and an American table?

The main differences between UK and American pool tables include:

1. Size: American tables are typically larger (7, 8, or 9 feet), while UK tables are usually around 7 feet.

2. Pocket Design: American tables have larger, rounded pockets; UK tables feature smaller, angled pockets.

3. Ball Size: American balls are 2.25 inches in diameter, compared to the 2-inch diameter of UK balls.

4. Rules and Gameplay: They have different rules, with American pool focusing on games like 8-ball and 9-ball, and UK pool often featuring English 8-ball.

These differences affect the style and strategy of play.

What size pool table should I get?

Consider your available space and gameplay preference when choosing a pool table size. Common sizes include:

1. 8-Foot Table: Popular for home use, balancing space and a professional feel.

2. 7-Foot Table: Great for smaller rooms, ideal for casual play, often found in bars.

3. 9-Foot Table: Used in professional settings, requiring more space for dedicated game rooms.

Ensure there's at least 5 feet around the table for comfortable cueing. Choose based on your playing style and available space!

What accessories should I buy If I get a pool table?

When buying a pool table, consider these essential accessories:

1. Cues: A set of different weights and sizes.

2. Pool Balls: A regulation set with 15 balls and a cue ball.

3. Rack: A triangle or diamond rack for setting up.

4. Chalk: For cue tips to prevent miscues.

5. Cue Tip Repair Kit: For maintaining cue tips.

6. Table Brush: For cleaning the felt surface.

7. Cover: To protect the table when not in use.

8. Scoreboard: For keeping track of games.

These accessories will enhance your gameplay and help maintain your table!

What type of cloth is used on our tables?

Pool tables typically use cloth made from a blend of wool and nylon.  

The main types include:

1. Woollen Cloth: Durable and felt-like, suitable for home tables, but slower in play.

2. Polyester Cloth: More affordable and easier to maintain, though it may lack quality.

3. Speed Cloth: A nylon-polyester blend for fast play, often used in professional settings. The choice depends on your playing style and usage.

Why are some pool tables more expensive than others?

Pool table prices vary due to several factors:

1. Materials: Higher-quality materials like solid hardwood and slate increase costs.

2. Construction Quality: Well-built tables offer better durability and stability.

3. Size and Style: Larger tables and intricate designs are usually more expensive.

4. Brand Reputation: Established brands may charge more for quality and trust.

5. Included Accessories: Tables with cues and balls can be pricier.

6. Commercial vs. Home Use: Commercial tables are often more robust and costly.

7. Features: Additional features like storage or specialised felt can raise the price.

These factors help determine the price and quality of a pool table.

Should I move my table?

It's not advisable to move a pool table by yourself due to several reasons:

1. Weight and Size: They are heavy and bulky, making them hard to handle alone.

2. Damage Risk: You could easily damage the table or your home during the move.

3. Assembly Issues: Disassembling and reassembling the table requires expertise to avoid damage.

4. Injury Risk: Lifting heavy items can lead to injuries.

Hiring professionals is the best option for a safe and secure move.

What else should I know before I buy?

Before buying a pool table, keep these points in mind:

1. Space: Ensure you have enough room for the table and player movement.

2. Type: Decide between a home table and a commercial-grade model.

3. Play Surface: opt for slate for better durability and consistent play.

4. Felt Quality: Higher quality felt improves gameplay and lasts longer.

5. Budget: Set a budget that includes the table and necessary accessories.

6. Style: Choose a design that matches your décor.

7. Warranty: Check for warranty options and available support.

These considerations will help ensure you choose the right pool table.

Do you install your pool tables?

Yes! we offer professional installation on all of our pool tables. Our experienced team ensures that your table is set up correctly for optimal performance and stability.

Installation can take up to 1-2 hours depending on what table you choose.

Please be sure to allow our installation team plenty of work space before their arrival so they can get to work on assembling your new pool table.

Is there a suggested room size for pool tables?

Yes, there's a suggested room size for pool tables to ensure comfortable gameplay. Here are the general guidelines based on table size:

1. 7-Foot Table: Minimum room size of about 13 x 16 feet.

2. 8-Foot Table: Minimum room size of about 13 x 17 feet.

3. 9-Foot Table: Minimum room size of about 14 x 18 feet.

These dimensions allow enough space to play without feeling cramped. They accommodate the length of the cues and provide room for players to move around comfortably. Adjustments may be necessary based on your specific cue length or personal preferences.

What happens if my order is delayed?

We take great pride in our fast delivery times and we wany you to enjoy your purchase as quickly as possible!

If delivery is delayed for any reason, we will let you know ASAP and advise you of a revised estimated delivery date.

  • Unforeseen Circumstances: While we aim to meet all agreed delivery dates, we are not responsible for delays resulting from circumstances beyond our control, including courier disruptions or extended manufacturing lead times.

  • Customer Communication: In the event of a foreseeable delay, we will notify the you promptly with an updated delivery timeframe.

Are there any shipping restrictions?

Due to the nature of some of our products, there are some restrictions that need to be understood before purchase.

  • Staircase Deliveries (Ground Floor Access): Standard deliveries are limited to ground floor locations.

 

  • Stair Access Notification: Customers must inform us in advance if delivery requires navigating stairs. Additional fees may apply, and detailed dimensions of stairwells and landings may be requested to ensure safe and successful Delivery.

 

  • Delivery Scheduling Operating Hours: Deliveries are scheduled during regular business hours, Monday to Friday, excluding public holidays.

 

  • Proof of Delivery: A signature is required at the time of Delivery to confirm receipt of the item.

 

Do you do re-clothing or repairs?

Unfortunately, at this moment we do not offer any kind of re-clothing or table repair services. But as we are always looking to improve our services, it is likely a service we may offer in the near future.